Last updated: June 29, 2023


This PREPASS LLC WEBSITE PRIVACY POLICY (“Privacy Policy”) is incorporated by reference into the – Terms of Use (the “Terms of Use”) for PREPASS, LLC (“PREPASS”; “we”; or “us”). Capitalized terms used in this Privacy Policy shall have the meaning set forth in this Privacy Policy or the Terms of Use. To the extent there are conflicts between the Privacy Policy and the Terms of Use, this Privacy Policy will control.

PREPASS is committed to the privacy and security of the Personal Information (see Information We Collect About You) you provide to us when you visit the website: (our “Website”). This Privacy Policy explains the types of information we may collect from you or that you provide when you use the Website and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Privacy Policy applies to information we collect from any of the following:

  • On this Website;
  • In an email, text, or other electronic messages between you and this Website;
  • Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website; and
  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Privacy Policy.

This Privacy Policy does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by PREPASS or any third party (including our affiliates and subsidiaries); or
  • Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link or be accessible from or through the Website.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is to not use the Website.

By using the Website, you authorize us to gather, parse, and retain data related to the provision of the Website and collect, use and disclose information as described in this Privacy Policy. This Privacy Policy may change from time to time (see Power to Amend This Privacy Policy). Your continued use of the Website after we make changes is deemed to be an acceptance of those changes, so please check the Privacy Policy periodically for updates.

Children Under the Age of 13

The Website is not intended for children under the age of thirteen (13), as required by the Children’s Online Privacy Protection Act. No one under the age of 13 may provide any Personal Information to, or on, the Website. We do not knowingly collect Personal Information from children under 13. If you are under 13, do not use or provide any information on this Website or through any of its features. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will take steps to delete that information. If you believe we might have any information from or about a child under 13, please contact us at

Information We Collect About You:

The Website collects several types of information from and about users, including, but not limited to: “Personal Information”. Personal Information includes information that alone or when in combination with other information may be used to readily identify or contact you. This information includes, but is not limited to:
  • Name
  • Address
  • Email Address
  • Phone Number
  • Social Security Number
  • Date and Place of Birth
We do not consider Personal Information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual. We collect this information:
  • Directly from when you provide it to us;
  • Automatically as you navigate through the Website. Information collected may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
  • From third parties, for example, our business partners.
Information You Provide to Us The information we collect on or through our Website may include:
  • Information that you provide by filling in forms on our Website. This includes information provided at the time of submitting an application or requesting further assistance and information. We may also ask you for Personal Information when you report a problem with our Website.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Your search queries on the Website.
Information We Collect Through Automatic Data Collection Technologies As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
  • Device Attributes. Information such as the operating system, hardware, software versions, device carrier, and display sizes.
  • Device Operations. Information about operations and behaviors performed on the Website, such as whether a window is foregrounded or backgrounded, or mouse movements.
  • Usage Data. Usage data may including information such as your personal device’s IP address, browser type, browser version, the pages of the Website you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
  • Network and Connections. Information such as the name of your mobile operator or ISP, language, time zone, and IP address.
The information we collect automatically is only statistical data and does not include Personal Information, but we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Website.
The technologies we use for this automatic data collection may include:
  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies, alone or in conjunction with web beacons or other tracking technologies, to collect information about you when you use our Website. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Business Purpose for Collecting Information

How We Use Your Information. The Website uses Personal Information and aggregate information:

  • To present our Website and its contents to you;
  • To provide you with information that you request from us;
  • To fill out any applications available on the Website;
  • To provide notices about your application status;
  • To notify you about changes to our Website;
  • In any other way we may describe when you provide this information; and
  • For any other purpose, as provided with updated versions of this Privacy Policy.

We may share any Personal Information collected about you through the Website to facilitate and improve the Website along with the internal user site-related purposes.

Internal Site-Related Usage. We use information, including Personal Information, for internal and Website-related purposes and may provide it to third parties. We may use and retain any data we collect to make and provide improvements.

Disclosure of Information. We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose Personal Information that we collect or you provide as described in this Privacy Policy:

  • To Third Parties. We work with third-party partners who help us provide and improve our Website. PREPASS will not sell or give your Personal Information to third parties for their use for purposes unrelated to PREPASS without your permission.
  • To Affiliated Companies. PREPASS may share Personal Information about you with affiliated companies. We also may share Personal Information with our suppliers, contractors and agents who perform functions on our behalf, or in connection with products and services offered by PREPASS or a request made by you, including partners who use our analytics services and measurement partners.
  • To Vendors and Service Providers. PREPASS provides Personal Information and content to vendors and service providers who support our business, such as by providing technical infrastructure services, analyzing how our products are used, providing customer service, facilitating payments or conducting surveys.
  • To Legal and Governmental Authorities for Legal Compliance. PREPASS may disclose your Personal Information as we consider necessary to comply with the law or governmental authorities, in connection with litigation or dispute resolution. PREPASS may access, preserve, and share your Personal Information with regulators, law enforcement or others in response to a legal request (like a search warrant, court order, or subpoena) if we have a good faith belief that the law requires us to do so. This may include legal requests from jurisdictions outside of the United States when we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards.
  • To Protect PREPASS. PREPASS may access, preserve, and share your Personal Information with regulators, law enforcement or others when we have a good faith belief of fraud, violations of our terms or policies, or other harmful or illegal activity; to protect ourselves (including our rights, property, or products), you or others, including as part of investigations or regulatory inquiries, or to prevent death or imminent bodily harm. Personal Information we receive about you can be accessed and preserved for an extended period when it is the subject of a legal request or obligation, governmental investigation, or investigations of possible violations of our terms or policies, or otherwise to prevent harm.
  • During a Merger, Sale, or Other Asset Transfers. If PREPASS is involved in a change in control, merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale assets, or transition of PREPASS to another provider, your Personal Information may be sold or transferred as part of such a transaction as permitted by law and/or contract. We cannot control how such entities may use or disclose such information. We will provide notice of any merger, sale, or asset transfer.
  • For Other Purposes. We may disclose your Personal Information for any other purpose disclosed by you when you provided the Personal Information or as provided in the updated versions of this Privacy Policy.

Retention. PREPASS will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Your Personal Information is processed at PREPASS operating offices and in any other places where the parties involved in the processing are located. Your Personal Information may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. Your consent to the Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Security. PREPASS will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure. Do not share any Personal Information on or through the Website if you are concerned about the unauthorized access to such information by a third party.

By using the Website or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Website. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Website or by sending an email to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us at

International Users. By using the Website, you agree to transfer data to the United States.

Choice of Law. By choosing to visit the Website or otherwise provide information to us, you agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the law of the State of Arizona and the dispute resolution provisions set forth in the Terms of Use. If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your information to the United States and processing globally. PREPASS has employees, customers and suppliers in other countries. The management, operational and technical processes and systems used by PREPASS may involve transfer of information across borders. For example, Personal Information you give to PREPASS may be sent to systems outside the country in which you initially provided the information, and it may be processed and stored in a different country. Regardless of where you provide your Personal Information, PREPASS will take steps to handle it in a secure manner in accordance with this Privacy Policy and all applicable laws. These protections will be extended to any other future companies in which PREPASS operations take place. By providing your information you consent to any transfer and processing in accordance with this Privacy Policy.

Your Rights & Choices.

Cookies & Tracking Data. The Website is using the minimum amount of cookies required without the option to restrict. However, if more cookies are used, you may restrict our ability to use cookies and certain other types of data files by managing the cookie settings on your device or browser. Please note that if you create such restrictions, all, or parts of the Website may not operate as intended (or at all).

Access. You may request information about the Personal Information we collected from you and how we used that Personal Information in the last 12 months. If you make such a request, then we will provide you with the categories of your Personal Information we collected in the last 12 months, along with the categories of any third parties with which we shared the data, the specific pieces of that data, as well as any other information of which we are required to provide to you by applicable law. PREPASS will respond within 45 days of receiving a Personal Information request. Please note that you may only make a Personal Information request twice within a 12-month period and PREPASS will need to collect information to verify your identity.

Personal Information Used for a Business Purpose. In connection with any Personal Information we disclose to a third party for a business purpose, you have the right to know the categories of information disclosed, categories of third parties to whom information was disclosed, and the categories of Personal Information that we disclosed about you for a business purpose.

Deletion. You may request that we delete your Personal Information from our systems. We will comply with that request within a reasonable period, unless we have a legal right to retain that data (for example, to remain in communication with you due to a request or application).

Exercising Your Rights. If you wish to withdraw your consent for the use and sharing of your Personal Information pursuant to this Privacy Policy, then you will need to select the “Do Not Sell My Personal Information” link located on the Website homepage.

Update Your Information/Pose a Question or Suggestion. If you would like to update or correct any Personal Information that you have provided to us through your use of the PREPASS or otherwise, or if you have suggestions for improving this Privacy Policy, please send an email to

Rights Under the European Union’s General Data Protection Regulation (GDPR). If you are a “Data Subject” under the GDPR, then in addition to the rights outlined elsewhere in this Privacy Policy, you have the rights outlined in this section. If you have questions about any of these rights or if you would like to exercise any of these rights, please contact us using the contact information at the bottom of this Privacy Policy. Also please note that certain portions of the Website will not work for you unless you provide us with your Personal Information.

  • You have the right to be informed about what data we collect and how we use it.
  • You have the right to request access to your Personal Information.
  • You have the right to have us rectify your Personal Information if it is inaccurate or incomplete.
  • You have the right to have us erase, remove, or delete your Personal Information.
  • You have the right to restrict our processing of your Personal Information as provided in the GDPR.
  • You have the right to object to certain uses of your Personal Information as provided in the GDPR.
  • You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the GDPR.
  • To the extent you provided consent to our processing of your Personal Information, you have the right to withdraw that consent at any time. However, such withdrawal will not be effective with respect to lawful processing based upon consent that occurred prior to your withdrawal. (We require only the information that is reasonably required to enter a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering a contract with us.)
  • We will only retain your Personal Information for as long as necessary for the purposes outlined in this Privacy Policy and our Terms of Use.

Rights Under the Personal Information Protection and Electronic Documents Act (PIPEDA). If you are a resident of Canada, then in addition to the rights outlined elsewhere in this Privacy Policy, you have the rights outlined in this section. If you have questions about any of these rights or if you would like to exercise any of these rights, please contact us using the contact information at the bottom of this Privacy Policy.

  • You have the right to know the name, title, and contact information of the person who is accountable for the PREPASS privacy policies and practices as outlined under PIPEDA.
  • You have the right to know the name, title, and contact information of the person to whom access requests should be sent.
  • You have the right to any documents that explain the PREPASS policies, standards or codes.
  • You have the right to know how you can gain access to your Personal Information.
  • You have the right to be informed about what Personal Information we collect and its intended purpose.
  • You have the right to know what Personal Information is disclosed to other organizations, including any third parties and subsidiaries, and why.
  • You have the right to withdraw consent, including consent given when privacy practices have been updated (subject to legal or contractual restrictions).
  • You have the right to have us rectify your Personal Information if it is inaccurate or incomplete.
  • You have the right to request access to your Personal Information. PREPASS is required to respond to your request within 30 days.
  • You have the right to have us erase, remove, or delete your Personal Information.
  • You have the right to submit complaints to PREPASS regarding the compliance with any of the Fair Information Principles.

Power to Amend this Privacy Policy

We reserve the right to revise this Privacy Policy at any time, so review it periodically.

Posting of Revised Privacy Policy. We will post any adjustments to the Privacy Policy on the Website, and the revised version will be effective when it is posted unless otherwise specified as set forth at the top of this Privacy Policy. We will notify you of any adjustments to the Privacy Policy by the primary email address provided (if one is provided) and through a notice on the Website homepage. If you are concerned about how your information is used, bookmark this page and read this Privacy Policy periodically. You are responsible for ensuring your continued acceptance of this Privacy Policy and your continued use of the Website following a change in the Privacy Policy will subject your use to any such change to the new provisions of this Privacy Policy.

New Uses of Personal Information. From time to time, we may desire to use Personal Information for purposes not previously disclosed in our Privacy Policy. If our practices change regarding previously collected Personal Information in a way that would be materially less restrictive than stated in the version of this Privacy Policy in effect at the time we collected the information, we will make reasonable efforts to provide notice to any such uses as may be required by law.


If you have any questions or comments about this Privacy Policy, how we collect and use your information, or your choices regarding the same, then you may contact us at:


Phone Number: 1-800-PREPASS (1-800-773-7277)

By using the Website, you agree that your use is subject to the terms of this Privacy Policy and you consent to the collection, use and storage of your Personal Information by PREPASS in accordance with this Privacy Policy and as may be more specifically explained on the Website. PREPASS may change this Privacy Policy at any time and will display the changes here on this Website. Because your use of the Website after changes have been posted indicates your agreement with those changes, we encourage you to visit this Privacy Policy on a regular basis. If you are not comfortable with using the Website in accordance with this Privacy Policy, please exit the Website immediately.